How to Select the Right Cloud Contact Center Vendor

How to Select the Right Cloud Contact Center Vendor

In today’s competitive business environment, customers’ expectations are higher than ever. They want 24/7 access to customer service help and they expect to be able to access all customer service channels at any time, day or night. Your company’s ability to respond to...
Do Your Employees Know What to Do in a Disaster?

Do Your Employees Know What to Do in a Disaster?

When an emergency or disaster strikes a business, employees have to recover operations quickly and get back to full productivity if the business wants to avoid becoming one of the nearly 40% who never reopen their doors after a disruption. With statistics like this,...