How Contact Center solutions are deployed is changing

Demand for cloud contact centers is increasing and businesses are demanding more sophisticated solutions. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This enabled contact center leadership to embrace...

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VOIP Phone Systems

A new VOIP (hosted) phone system holds a number of advantages over your old premise based system including cost, resource requirements and ease of use, but the most tangible advantage is the additional functionality. VOIP phone systems enable your employees to be...

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Hosted Voice Solutions

Eliminate the unpredictable costs and outdated technology of your current phone system by moving to a hosted voice solution. With a cloud solution you can avoid capex or incremental expenses and future proof your system with automatic upgrades. Many companies are...

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Managed Enterprise Network Security

Ever more demanding regulations require businesses to make investments in security solutions and practices to protect customer and stakeholder data. Organizations are already subject to federal laws designed to ensure that an individual’s private data is...

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The Compelling Business Case for Cloud Communications

Frost & Sullivan research shows that 80 percent of North American information technology (IT) investment decision makers deploy cloud communications to gain access to advanced features and capabilities; 76 percent choose cloud technologies to supplement limited...

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