As the technology landscape continues to change, IT executives are frequently assessing whether to maintain their own in-house IT support or employ an outsourced solution to improve operations, increase flexibility and reduce costs.
While the financial benefits are undoubtedly attractive to C level executives, many see the operational benefits as more important. These benefits include:
- Increased support availability – support during non-peak hours and varying time zones
- Improved level of expertise – expert support with service level objectives in mind
- Better response times – remote access to diagnose and troubleshoot problems immediately
While we see an uptick in outsourced help desk for businesses of all sizes, many IT teams have been hesitant to consider outsourcing because they are concerned with the impact on staffing (i.e. layoffs). The IT executives who are successfully reallocating IT help desk staff or resources to more strategic initiatives driving revenue growth are having the biggest impact in their organizations while simultaneously elevating their department’s stature within the company. This strategy creates a positive outcome for all stakeholders involved. Obviously, not all managed services providers are created equal. Whether a company is looking to fully outsource all help desk functions, or simply need Tier 1 support, it is paramount to find a provider that can best meet their specific needs. At Bluewave we help our clients find the perfect match.