Digital Hostile Takeovers are on the Rise

Digital Hostile Takeovers are on the Rise

Cyber security threats are constantly evolving, but in the last seven months, a calculated and vicious new strain of attack has emerged; sophisticated enough to take down large business organizations. At Vigilant, one of our leading security partners, they’ve been...

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Failover Internet – Once Optional, Now Mission Critical

Failover Internet – Once Optional, Now Mission Critical

Network Availability - Now More important Than Ever Even the most reliable networks have occasional outages. Whether it’s a core network failure (rare) or a misguided backhoe digging in the wrong place (unfortunately common) there’s no argument that it happens. We are...

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Verizon 2019 Data Breach Investigation Report

Verizon 2019 Data Breach Investigation Report

The Verizon Data Breach Investigations Report (DBIR) provides you with crucial perspectives on threats that organizations like yours face. The 12th DBIR is built on real-world data from 41,686 security incidents and 2,013 data breaches provided by 73 data sources,...

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What’s Ahead for Contact Centers in 2019?

What’s Ahead for Contact Centers in 2019?

It’s an exciting time to be a part of the contact center industry as organizations are increasingly looking to use their service experience as the competitive differentiator. At Bluewave, we’re glad to see this shift happening for a number of reasons. First and...

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