Contact Center 2.0: Tomorrow’s Solutions for Today’s Customers
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being. The growth of...
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A Winning IT Leader’s Digital Transformation Strategy: Compliance & Security in Managed Cloud
CIOs today are striving to modernize their IT environments and achieve seamless digital transformation while simultaneously executing on core business needs and meeting strict compliance requirements. At the same time, IT professionals must ensure that technology...
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Verizon 2019 Data Breach Investigation Report
The Verizon Data Breach Investigations Report (DBIR) provides you with crucial perspectives on threats that organizations like yours face. The 12th DBIR is built on real-world data from 41,686 security incidents and 2,013 data breaches provided by 73 data sources,...
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What’s Ahead for Contact Centers in 2019?
It’s an exciting time to be a part of the contact center industry as organizations are increasingly looking to use their service experience as the competitive differentiator. At Bluewave, we’re glad to see this shift happening for a number of reasons. First and...
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Best Practices for Global Enterprises Moving to Multi-Cloud Environments: How SD-WAN Can Help
You Have a Multi-Cloud Environment - Now What? Whether they set out to use multiple clouds or not, large enterprises today end up with several cloud suppliers. In fact, it’s probably hard to find a company that isn’t using some mix of Microsoft Azure, Amazon AWS, IBM...
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Single-Sourcing Benefits Businesses And Their IT Executives
Given technology’s breadth and pace of change, implementing IT and communications solutions for a business – and especially a multi-location business – can be like assembling a jigsaw puzzle without any edge pieces. Working with a supplier-neutral consultant makes...
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Colocation vs. Cloud: What’s best for your business?
Yankees or Red Sox, Linux or Windows, Star Wars or Star Trek: There’s no shortage of choices life asks us to make. When it comes to cloud versus colocation, it may be tempting to see it as just another either-or decision. But the question you should be asking isn’t...
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Enhance Customer and Employee Experiences with CCaaS
Watch our latest video to learn about the benefits of Contact Center-as-a-Service (CCaaS). The video highlights the following advantages: 1) Scalability 2) Low capital investment and pay-as-you-go consumption model 3) Simple testing 4) Redundancy and 5) Data and...
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Customer Experience (CX) – The Key to Consumer Loyalty and Increased Bottom Line Growth
Companies of all sizes now compete in the experience economy to attract new customers and build customer loyalty and advocacy. No longer able to rely on product quality or price, companies must consistently deliver exceptional customer experience to drive bottom line...
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