Verizon 2019 Data Breach Investigation Report

The Verizon Data Breach Investigations Report (DBIR) provides you with crucial perspectives on threats that organizations like yours face. The 12th DBIR is built on real-world data from 41,686 security incidents and 2,013 data breaches provided by 73 data sources,...

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What’s Ahead for Contact Centers in 2019?

It’s an exciting time to be a part of the contact center industry as organizations are increasingly looking to use their service experience as the competitive differentiator. At Bluewave, we’re glad to see this shift happening for a number of reasons. First and...

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Colocation vs. Cloud: What’s best for your business?

Yankees or Red Sox, Linux or Windows, Star Wars or Star Trek: There’s no shortage of choices life asks us to make. When it comes to cloud versus colocation, it may be tempting to see it as just another either-or decision. But the question you should be asking isn’t...

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Enhance Customer and Employee Experiences with CCaaS

Watch our latest video to learn about the benefits of Contact Center-as-a-Service (CCaaS). The video highlights the following advantages: 1) Scalability 2) Low capital investment and pay-as-you-go consumption model 3) Simple testing 4) Redundancy and 5) Data and...

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