The Three Technologies Businesses Need for a Smooth Remote Work Transition
The COVID 19 pandemic continues to rattle the world as we know it: people’s lives, businesses, the entire world’s economy, and everything in between. Terms that didn’t exist more than ten years ago like social distancing and working remote are household terms these...
3 Steps to Simplify Application Migration to the Cloud
Migrating enterprise applications to the cloud is now mandatory for companies that wish to lead in this digital world. Enterprise applications now support more users than ever — an increase driven by opening them up to support customer interaction with the enterprise....
Digital Hostile Takeovers are on the Rise
Cyber security threats are constantly evolving, but in the last seven months, a calculated and vicious new strain of attack has emerged; sophisticated enough to take down large business organizations. At Vigilant, one of our leading security partners, they’ve been...
Connectivity Matters: It is key for cloud-driven digital transformation
The age of digital transformation has truly enveloped enterprises. The concept has shifted from a buzzword phrase to an actual strategy, that is informing how businesses are operating and looking to establish processes and systems moving forward. It is for this reason...
Failover Internet – Once Optional, Now Mission Critical
Network Availability - Now More important Than Ever Even the most reliable networks have occasional outages. Whether it’s a core network failure (rare) or a misguided backhoe digging in the wrong place (unfortunately common) there’s no argument that it happens. We are...
Contact Center 2.0: Tomorrow’s Solutions for Today’s Customers
It’s difficult to find consumers who thoroughly enjoy today’s contact center experience. No one is thrilled with the automated attendant greeting, an unintelligent voice system, or the incredibly cumbersome means required to talk to another human being. The growth of...
A Winning IT Leader’s Digital Transformation Strategy: Compliance & Security in Managed Cloud
CIOs today are striving to modernize their IT environments and achieve seamless digital transformation while simultaneously executing on core business needs and meeting strict compliance requirements. At the same time, IT professionals must ensure that technology...
Verizon 2019 Data Breach Investigation Report
The Verizon Data Breach Investigations Report (DBIR) provides you with crucial perspectives on threats that organizations like yours face. The 12th DBIR is built on real-world data from 41,686 security incidents and 2,013 data breaches provided by 73 data sources,...
What’s Ahead for Contact Centers in 2019?
It’s an exciting time to be a part of the contact center industry as organizations are increasingly looking to use their service experience as the competitive differentiator. At Bluewave, we’re glad to see this shift happening for a number of reasons. First and...